Introduction I.   The Volunteer Shortage: Myth or Reality? II.   Setting the Stage: A Must in Membership Organizations     Managing volunteers' expectations     Managing your expectations III.   Twelve Basic Needs of Every Volunteer      1.   A specific manageable task with a beginning and an end  2.   A task that matches interests and reasons for volunteering  3.   A good reason for doing the task  4.   Written instructions for what you want  5.   A reasonable deadline for completing the task  6.   Freedom to complete tasks when and where it is        most convenient for them  7.   Everything that is needed to complete the task without interruption  8.   Adequate training  9.   A safe, comfortable and friendly working environment 10.  Follow-up to see that the task is completed 11.  An opportunity to provide feedback when the task is finished 12.  Appreciation, recognition and rewards that match        reasons for volunteering IV.   Planning for Leadership Succession Stages of volunteer development Building a leadership cadre for every level of your organization New models for organizing volunteers Reaping long-term benefits of meeting volunteers' needs Case Studies    Annual Convention    Children's Hospital V.   A Self-Evaluation Checklist How Well Does Your Association Meet Your Volunteers' Needs? To print an ORDER FORM.